This holiday season is the time for restaurants to pitch in and do something different for their customers: here are some tips to get the holiday spirit right in time for your customer START THE EMAIL MARKETING CAMPAIGN Send emails to your previous year’s guests with exclusive images of the menu and limited time discount codes.…
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2018 is going to be the year in which quick-service restaurants will look beyond technology to differentiate their drive-thrus and improve the customer experience in the year ahead. Among other predictions for next year: Curbside pickup and delivery will grow in the near future, causing operators to make significant investments in packaging. Then delivery will begin…
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Dollar General recently reported overachieving results from their third quarter and have announced aggressive remodeling plans for this coming year. Dollar General will work on 2,000 projects in 2018 with the emphasis on remodeling. They are currently planning to open 900 new stores, remodel 1,000 sites, and relocate 100 stores. Dollar General’s CEO, Todd Vasos,…
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2018 is just around the corner and retailers across America are trying this new philosophy “People don’t have to go to stores anymore; they have to want to go,” said Lee Peterson, an executive vice president at WD Partners, a strategy, design and architecture firm. “And that goes a long way when thinking about what…
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Sephora continues to bet big on marrying the physical retail experience with digital twists in its more than 400 stores in the U.S. For example, an in-store program called Color IQ uses digital devices to scan someone’s skin to find the right shade for foundation, concealer, lip and powder product recommendations. Unlike Amazon—where brands receive limited data…
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In the following year, fast-casual restaurants are trying to optimize their customer’s order experience and are including mobile ordering ahead as one of their main services. “Mobile order-ahead” refers to a consumer-facing mobile payment platform that allows customers to order food remotely, pay for the items on their phone, and pick up their order at…
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You’ve probably read the reviews. Chipotle’s queso didn’t exactly receive the kindest feedback from customers on social media. Perhaps the biggest complaint was its grainy texture. On Tuesday, Bloomberg reported that the fast-casual burrito chain is already reworking the recipe in hopes of salvaging one of its most anticipated product launches in company history. Especially for the reaction on…
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2018 is around the corner and more and more small restaurants are turning their heads into digital content. This strategy is helping small restaurants to compete in the online world. According to the National Restaurant Association, there are over a million restaurant locations in the U.S. Nine out of 10 of these restaurants have fewer…
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Keeping your restaurant up to date implicates a lot of things, specially if you want to be competitive with new restaurants around yours. To start with this, you have to think a proper remodeling plan that stays also your budget in line. Here are 4 important tips for this: 1. Prioritize Your Goals It is…
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Slava Borisov, founder and CEO of DDC Group Inc and ViceVersaLa.com, started with humble beginnings. His parents immigrated to the United States from Ukraine with six kids looking for a better life. After graduating from Western Washington University with a degree in Finance, Borisov moved to Los Angeles looking to begin his entrepreneurial career. Los…
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