Caliburger launched a new point-of-sale system on Tuesday that lets customers order using facial recognition technology. The first time customers order using the in-store kiosks, they’ll be prompted to attach their face to their account using NeoFace biometric facial recognition software. With this technology, you’ll be able to automatically bring up a past order next time with…
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Jack in the Box announced today that it had agreed to sell its fast-casual Mexican chain. Funds led by publicly traded Apollo Global Management will pay about $305 million for the Qdoba, which is struggling with fast-casual competition as well as higher commodity costs and labor expenses. Qdoba’s sales have exceeded $820 million in 2017.…
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As in every business, saving money is also one of the priorities of restaurant owners. In order to maximize their Return of Investment they start examining new ways to cut their costs but always maintaining the priority on their quality. A recent study of QSRMagazine, proved some ways restaurant owners can maximize their ROI and…
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This holiday season is the time for restaurants to pitch in and do something different for their customers: here are some tips to get the holiday spirit right in time for your customer START THE EMAIL MARKETING CAMPAIGN Send emails to your previous year’s guests with exclusive images of the menu and limited time discount codes.…
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2018 is going to be the year in which quick-service restaurants will look beyond technology to differentiate their drive-thrus and improve the customer experience in the year ahead. Among other predictions for next year: Curbside pickup and delivery will grow in the near future, causing operators to make significant investments in packaging. Then delivery will begin…
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Dollar General recently reported overachieving results from their third quarter and have announced aggressive remodeling plans for this coming year. Dollar General will work on 2,000 projects in 2018 with the emphasis on remodeling. They are currently planning to open 900 new stores, remodel 1,000 sites, and relocate 100 stores. Dollar General’s CEO, Todd Vasos,…
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2018 is just around the corner and retailers across America are trying this new philosophy “People don’t have to go to stores anymore; they have to want to go,” said Lee Peterson, an executive vice president at WD Partners, a strategy, design and architecture firm. “And that goes a long way when thinking about what…
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Sephora continues to bet big on marrying the physical retail experience with digital twists in its more than 400 stores in the U.S. For example, an in-store program called Color IQ uses digital devices to scan someone’s skin to find the right shade for foundation, concealer, lip and powder product recommendations. Unlike Amazon—where brands receive limited data…
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In the following year, fast-casual restaurants are trying to optimize their customer’s order experience and are including mobile ordering ahead as one of their main services. “Mobile order-ahead” refers to a consumer-facing mobile payment platform that allows customers to order food remotely, pay for the items on their phone, and pick up their order at…
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You’ve probably read the reviews. Chipotle’s queso didn’t exactly receive the kindest feedback from customers on social media. Perhaps the biggest complaint was its grainy texture. On Tuesday, Bloomberg reported that the fast-casual burrito chain is already reworking the recipe in hopes of salvaging one of its most anticipated product launches in company history. Especially for the reaction on…
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