Everything in the restaurant industry continues to change as dietary needs and preferences, and convenience-first lifestyles are on demand. Consequently, several companies have begun heavily investing on their use of platforms to enhance the overall customer experience. Here are some of the restaurant technologies that are thriving in 2019!
For starters, there have been several technological improvements in the restaurant industry, amongst them are delivery improvements. On average, millennial’s spent an average of $92 billion in 2016, and that number only continues to rise. Also, mobile apps have given many the ability to remain home while they get their restaurant grade food delivered to their door. GrubHub and Uber Eats, have made a significant impact on the industry as they continue adding more dining options and find creative ways to implement daily promotions.
Moreover, for those who are living convenience-first lifestyles have seen the major improvements of being able to pick up their food without having to wait in line. Caliburger, for instance, is one of the latest fast food chains implementing new technology to speed up their ordering process. All you have to do is show them your smile and you have completed your purchase. The CEO of Cali Group, John Miller, stated that ,”to our knowledge, this is the first time in America that customers in a retail environment can pay without needing a physical or digital wallet.”
Accordingly, fewer orders are being placed at restaurant counters as more ordering channels have been added. Mobile apps and even smart assistants, like Google Home or Alexa, have taken over the task of having to order in person or without even touching your phone. Advancements in technology are empowering business owners to create experiences that are engaging, yet simple and convenient.
Here are a few ways to implement innovative restaurant technologies in your establishment: