Have you ever been to a store where you can shop online and pick up in store, have alterations made to your garments while you are having a manicure done after your Personal Stylist appointment? Well, Nordstrom is getting ready to bring this new concept to Brentwood and Downtown LA! Take a look at this new strategy being placed in even more convenient locations.
One-Stop Hub for Convenient, Time-Saving Services
As millennials and generation Z are being raised in a world where they’re exposed to more information than ever before, making a final decision on where they want to spend their time has already been decided by the time they walk through your doors. And overall, when it comes to business strategies that have over-excelled in the industry are those that have included enriching experiences as they leave a strong impression for them to return. Nordstrom’s newest take on retail includes a much smaller space and carries absolutely no merchandise, but not to worry, because they’ll have exactly what you ordered! Customers can order multiple sizes and styles, try them on in their fitting rooms, and whatever the customer doesn’t like can be easily returned to that same location.
Nordstrom Local’s New Concept Bringing Customer Personalization
Furthermore, Nordstrom has several professional services that they offer at their Nordstrom Local locations. Customers are welcomed to bring any new or dry-cleaned item and their tailors and alteration experts will determine what’s needed during your fitting and the charges that will apply. Also, they offer basic alterations for many full-priced items purchased on site which are completely free. Nordstrom also has Personal Stylists that are more than happy to help you find the perfect clothing pieces. You can also treat yourself to a manicure after your Personal Stylist appointment as they also have nail technicians on site offering fresh manicures and gel manicures, polish changes, gel nail polish removal and nail art. If you are getting ready to attend an event that requires a tuxedo, Nordstrom has you covered. They have a Black Tux rental service with a complete showroom experience so that you can feel the quality of their collection and test the fit before you rent. Moreover, if you need some shoe or handbag reconditioning, Nordstrom Local allows you to pick up a ‘Shoe Drop Box’ (with prepaid postage) and ship it off for repair. You can check on your order anytime on their website and your repaired item will be delivered straight to your door! If all of these services weren’t enough, you can simply stop by to relax with a glass of local beer or wine, or sip a fresh-squeezed juice from their on-site Pressed Juicery.
New Customer Experience at Nordstrom is Leaving a Lasting Impression
Moreover, the service-oriented experience that Nordstrom has been able to deliver has resulted in being one of the world’s best retailers. The Nordstrom Local concept first appeared in Los Angeles last year on Melrose Place and it was well received by customers which is a reason behind opening these next two locations. DDC Group, Inc is excited to see this concept arrive at The Bloc!